Duty Manager-Preferably Female

  • Division: Front Office
  • Reporting To: Front Office Manager
  • Issue Date: 13-Aug-2022
  • Issue Type: New
  • Responsibility Level: Grade 10

KEY DUTIES & RESPONSIBILITIES:

The Duty Manager  assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.

The Duty Manager provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

MAIN DUTIES:

  • Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Direct and oversee all hotel operations during the shift to ensure guest satisfaction and safety.
  • Conduct Briefing for all staff during Shift.
  • Inform all staff of all the activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
  • Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
  • Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling’s and evaluations and delivering recognition and also reward.
  • Ensure the accurate completion of the daily audit in a timely fashion.
  • Oversee preparation of daily summary reports.
  • Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
  • Should Show Initiative, Problem Solving, Staff Training, Team Leading.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Remain current in all updates with regards to new procedures and training.
  • Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

 






FemaleMale