Room Attendant

MAIN DUTIES:

• Reports for duty on time.
• Punch in/Out in the Attendance machine. Signs daily attendance sheet in HK Office
• Receives work assignment, keys and supplies from the Floor Supervisors.
• Signs key logbook and is responsible for the master key.
• Checks all rooms to verify room status every morning.
• Cleans rooms and bathrooms, performing any combination of the following duties.
• Vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and wastebaskets.
• Makes beds, washes sink, bathtub, toilet, tiles, mirrors and floor.
• Polishes brass and metal.
• Replenishes bathroom supplies and room supplies.
• Tidies and arranges neatly guest toilet articles on vanity top.
• Spot cleans carpet when necessary.
• Spot cleans upholstery and drapery when necessary.
• Cleans and keeps the guest corridors, service pantries and service areas neat and tidy at all times.
• Checks and reports any maintenance work required to the Floor Supervisor immediately.
• Reports damaged or missing items and suspicious behavior of guest to Supervisor immediately.
• Informs or removes Room Service trays and trolleys from guestroom and corridors.
• Informs valet service to collect guest’s clothes for laundry, dry cleaning or pressing services.
• Fills in the room attendant report with accurate time of entering the guestroom.
• Turns in all Lost and Found articles to Housekeeping before off duty.
• Maintains rooms assigned, in clean, safe and hygienic state at all times.
• Greets guest in courteous and polite manner at all times.
• Reports to Housekeeping office of guests who have pets, cooking equipment and dangerous possessions in the room.
• Coordinates with Supervisor if items are missing in assigned areas.
• Opens and records down the time for rooms requested by Engineering in the Housekeeping Attendant Report.
• Attends daily briefing.
• Reports to work well groomed.
• Adheres to the strict rules and regulations pertaining to key security.
• Provides turn down service for all occupied guestrooms and expected arrival rooms in the evening.
• Reports Do Not Disturb rooms.
• Replenishes guest amenities and towels when necessary during turn down service.
• Undertakes special guests’ requests during turn down service.