Room Attendant

  • Division: Housekeeping
  • Reporting To: Housekeeping Manager
  • Issue Date: 30-Nov-2022
  • Issue Type: New
  • Responsibility Level: Grade 14

MAIN DUTIES:

  • Reports for duty on time.
  • Punch in/Out in the Attendance machine. Signs daily attendance sheet in HK Office
  • Receives work assignment, keys and supplies from the Floor Supervisors.
  • Signs key logbook and is responsible for the master key.
  • Checks all rooms to verify room status every morning.
  • Cleans rooms and bathrooms, performing any combination of the following duties.
  • Vacuums carpet and upholstered furniture, dusts and damp wipes furniture, empties ashtrays and wastebaskets.
  • Makes beds, washes sink, bathtub, toilet, tiles, mirrors and floor.
  • Polishes brass and metal.
  • Replenishes bathroom supplies and room supplies.
  • Tidies and arranges neatly guest toilet articles on vanity top.
  • Spot cleans carpet when necessary.
  • Spot cleans upholstery and drapery when necessary.
  • Cleans and keeps the guest corridors, service pantries and service areas neat and tidy at all times.
  • Checks and reports any maintenance work required to the Floor Supervisor immediately.
  • Reports damaged or missing items and suspicious behavior of guest to Supervisor immediately.
  • Informs or removes Room Service trays and trolleys from guestroom and corridors.
  • Informs valet service to collect guest’s clothes for laundry, dry cleaning or pressing services.
  • Fills in the room attendant report with accurate time of entering the guestroom.
  • Turns in all Lost and Found articles to Housekeeping before off duty.
  • Maintains rooms assigned, in clean, safe and hygienic state at all times.
  • Greets guest in courteous and polite manner at all times.
  • Reports to Housekeeping office of guests who have pets, cooking equipment and dangerous possessions in the room.
  • Coordinates with Supervisor if items are missing in assigned areas.
  • Opens and records down the time for rooms requested by Engineering in the Housekeeping Attendant Report.
  • Attends daily briefing.
  • Reports to work well groomed.
  • Adheres to the strict rules and regulations pertaining to key security.
  • Provides turn down service for all occupied guestrooms and expected arrival rooms in the evening.
  • Reports Do Not Disturb rooms.
  • Replenishes guest amenities and towels when necessary during turn down service.
  • Undertakes special guests’ requests during turn down service.





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